Pass Your Exam With Full Confidence
| Exam: | PC-CIC-Core | ||
| Exam Name: | PureConnect: CIC Core Certification Exam | ||
| Related Certification(s): | Genesys Certified Professional | ||
| Questions: | 60 Questions Answers | ||
| Last Updated: | Apr 24,2024 | ||
| Product Updates: | 90 Days Free Updates | ||
Price: |
Was: $79 Today: $49 | ||
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| FAQs | |
|---|---|
| What is the Genesys PC-CIC-Core exam? | The Genesys PC-CIC-Core exam is a certification exam that assesses a candidate's knowledge and skills in using the Genesys PureConnect CIC Core product. |
| Who should take the Genesys PC-CIC-Core exam? | The Genesys PC-CIC-Core exam is intended for individuals who work with the Genesys PureConnect CIC Core product and are responsible for its implementation, administration, and maintenance. |
| What are the topics covered on the Genesys PC-CIC-Core exam? | The topics covered on the Genesys PC-CIC-Core exam include: |
| - Product Architecture: Understanding the system architecture, components, and integrations. | |
| - Configuration: Creating and modifying CIC configurations, including users, queues, distributions, and skills. | |
| - Routing: Setting up and managing routing strategies, including call routing, email routing, and chat routing. | |
| - Reporting: Generating and interpreting reports, including wallboards, historical reports, and real-time reports. | |
| - Administration: Performing administrative tasks, such as creating user accounts, managing licenses, and monitoring system performance. | |
| - Troubleshooting: Identifying and resolving common system issues, including call failures, routing problems, and performance issues. | |
| What is the format of the Genesys PC-CIC-Core exam? | The Genesys PC-CIC-Core exam is a multiple-choice exam consisting of 60 questions. Candidates are given 90 minutes to complete the exam. |
| What is the passing score for the Genesys PC-CIC-Core exam? | The passing score for the Genesys PC-CIC-Core exam is 70%. |
| How can I prepare for the Genesys PC-CIC-Core exam? | There are a number of ways to prepare for the Genesys PC-CIC-Core exam, including: |
| - Studying the Genesys PureConnect CIC Core documentation. | |
| - Taking a Genesys PureConnect CIC Core training course. | |
| - Practicing with practice exams. | |
| - Joining a study group. | |
| What are the benefits of passing the Genesys PC-CIC-Core exam? | The benefits of passing the Genesys PC-CIC-Core exam include: |
| - Demonstrating your knowledge and skills in using the Genesys PureConnect CIC Core product. | |
| - Improving your job prospects and earning potential. | |
| - Gaining a competitive advantage in the job market. | |
| - Enhancing your professional credibility. |
